For all ticket and booking enquiries, please contact: tickets@thewardrobetheatre.com
Tickets for most shows at The Wardrobe Theatre are sold directly through our website. Occasionally, tickets to events here are sold through other ticket agents (such as HeadFirst or EventBrite).
Tickets can be purchased (card only) on the door on the night at The Wardrobe Theatre 45 minutes before a show starts if the event hasn’t sold out.
The Wardrobe Theatre does not operate a telephone box office.
Information regarding Gift Vouchers is available here.
E-Tickets
On booking, you will receive a confirmation email with your order details, followed by a separate email with your E-Ticket(s) attached. Please note that E-Ticket emails can sometimes be filed into spam, junk, or promotions folders in your inbox.
You do not need to print your E-Ticket, just download it to your phone and show it at the Box Office along with the relevant identification for any concession tickets booked. If you have booked for a group please arrive together or ensure that everyone in your group has an E-Ticket to show on entry.
You can view and download your E-Tickets anytime by logging into your Wardrobe Theatre customer account.
If you haven’t received your confirmation email or E-Ticket, please contact us on tickets@thewardrobetheatre.com
Booking Fees
No booking fees apply when purchasing tickets through The Wardrobe Theatre. Booking fees may apply when tickets are sold for performances here through other ticket agents.
Group Bookings
If you would like to book over 20 tickets online, please email tickets@thewardrobetheatre.com and include the show, performance date and time, and the number of tickets you would like to book.
If you are organising a group booking and would like to reserve tickets before confirming and making payment, please email tickets@thewardrobetheatre.com and include the show, performance date and time, the number of tickets you require, and any access requirements (e.g. wheelchair spaces). We ask for payment 2 months before the performance date.
Cancellations
If a performance is cancelled we will inform all bookers by email and your tickets will be refunded to credit on your Wardrobe Theatre customer account. This credit can be used to re-book for a different performance of the same event (subject to availability) or for future bookings for other shows (unused credit expires after 2 years).
Alternatively, bookers can request a refund to their payment card up to one week from receiving the cancellation email.
Refunds & Exchanges
We do not issue refunds, but tickets can be exchanged up to 48 hours before the show for another performance of the same production (subject to availability).
Alternatively, if a show is sold out then we can try and re-sell your ticket at a charge of £1 per ticket re-sold. If sold, we will refund your payment card or as credit on your customer account for future use at The Wardrobe Theatre. We cannot guarantee the re-sale of your ticket.
Please email tickets@thewardrobetheatre.com regarding ticket exchanges or re-sales.
Babes-In-Arms
For family shows, children aged 2 years and under do not need a ticket, as long as you are happy for them to sit on your lap.
Seating Plan
All seating is unreserved at The Wardrobe Theatre. If you need to reserve particular seats due to access requirements, you will have the opportunity to provide details during the online booking process (please see the Accessibility page for more information).
Waiting Lists
If an event has sold out, please email tickets@thewardrobetheatre.com to be added to the waiting list. Please specify the performance dates and the number of tickets you require. Please note, there is no guarantee that tickets will become available. The only way to guarantee your ticket is to book it in advance.
Booking Terms & Conditions
- Tickets are non-refundable.
- It is your responsibility to check your order as mistakes (e.g. wrong date/time/ticket type) cannot always be rectified after purchase. Please check your order confirmation on receipt carefully and contact us immediately if there is a mistake.
- Tickets may be put up for re-sale by The Wardrobe Theatre only. Tickets cannot be re-sold through any third party and tickets found to be re-sold through this method will be refused admission.
- Appropriate ID is required for all concessionary tickets.
- Only one discount or offer can apply to any one ticket.
- The Wardrobe Theatre reserves the right to introduce discounts and special offers at any time and these cannot be applied to tickets already purchased.
- If a performance is cancelled, you will be offered a rescheduled date where possible, credit on your customer account, or a refund of the face value of the ticket only. Tickets for rescheduled dates are subject to availability. If a refund is offered, the booker must confirm they would like to accept the refund within one month of the offer, or the refund will no longer be processed.
- The Wardrobe Theatre reserves the right to make any alterations to the advertised arrangements, programme or cast without being obliged to offer a refund or exchange.
- Latecomers may be asked to wait until a suitable break in the performance to enter the venue. For certain shows, latecomers may not be admitted at all due to the nature of the show.
- The use of cameras or any recording device is strictly prohibited. Exceptions may be made for certain shows.
- Customers must not obstruct any stairway or gangway in the auditorium and must not affect the enjoyment of other audience members and/or the running of the venue/performance and/or cause a risk to the safety of the audience.
- We reserve the right to refuse admission or re-entry to a performance; under these circumstances refunds or exchanges will not be offered.
- We reserve the right to require a ticket-holder to leave a performance due to disruptive or disrespectful behaviour towards our staff, artists or other audience members; under these circumstances refunds or exchanges will not be offered.
- The Wardrobe Theatre cannot accept any responsibility for lost or stolen property.